What to do if you don't receive a reply email
We are receiving many inquiries from people who use email from mobile carriers such as Docomo, au, and SoftBank, complaining that they are not receiving automatic reply emails for orders and reservations, or reply emails for inquiries.
Please set your permission to receive emails from "info@gxgcrafts.com".
There are cases where setting up domain-specific reception alone does not resolve the issue, so please check the setting method for each carrier before setting up.
For detailed settings for each carrier, please check the linked page below.
<Docomo>
https://www.nttdocomo.co.jp/info/spam_mail/spmode/domain/
<au>
https://www.au.com/support/service/mobile/trouble/mail/email/filter/detail/domain/
<SoftBank>
https://www.softbank.jp/mobile/support/mail/antispam/email-i/white/
Also, even if you use PC mail, please be sure to check your spam folder as it may end up being sorted into your spam folder.
Please set your permission to receive emails from "info@gxgcrafts.com".
There are cases where setting up domain-specific reception alone does not resolve the issue, so please check the setting method for each carrier before setting up.
For detailed settings for each carrier, please check the linked page below.
<Docomo>
https://www.nttdocomo.co.jp/info/spam_mail/spmode/domain/
<au>
https://www.au.com/support/service/mobile/trouble/mail/email/filter/detail/domain/
<SoftBank>
https://www.softbank.jp/mobile/support/mail/antispam/email-i/white/
Also, even if you use PC mail, please be sure to check your spam folder as it may end up being sorted into your spam folder.
